Total Image Management from Stacia Williams

Do Your Employees Know How To Create The WOW Factor?

“Blow away the customer, exceed expectations, go above and beyond what the customer expects, create the WOW Factor.” These are the phrases used everyday in organizations in a desperate attempt to motivate employees to be proactive – to think outside the box when exploring customer needs, and developing a plan of action to meet those needs. However, in-spite of all of the pep talks and customer service seminars how many of you have ever experienced the WOW Factor or seen it in action?

Well this week I want to share a WOW Factor experience that I believe is worthy of recognition. It is my hope that Bahamians everywhere would have a wakeup call. That we would be inspired to take the customer service experience in this country  to the next level remembering if the customer has to ask it’s too late – you’ve missed the opportunity to create The WOW Factor.

Can The Office Christmas Party Ruin Your Reputation?

The holiday season is fast approaching and with it the Office Party! So this week I wanted to share a word to the wise. Be very careful that as you slip into party mode, that you do not allow your professional reputation to slip out the door. While the office party is a time to mingle and have fun with your co-workers, be careful not to have too much fun, because no matter how long the night may seem, tomorrow will eventually come.

Here are some tips to ensure that when you return to work, you can do so with your head held high.